Desmond Adongo
AI Consultant · UW System Regent · Interactive Web Management
I help small businesses turn real workflows into practical AI and automation, contribute to higher education governance across Wisconsin, and build web, marketing, and infrastructure projects that solve real problems.
Experience
Small Business AI Consultant
Nov 2025 – Present
Universities of Wisconsin · Oshkosh, WI
- Consult directly with small business clients to map workflows, identify operational bottlenecks, and turn business needs into practical AI and automation opportunities across content, customer support, scheduling, and admin work
- Build and deploy AI-assisted workflows using n8n, Zapier, APIs, webhooks, and OAuth, connecting business tools to reduce manual work and improve consistency
- Develop multi-step automations for content publishing, document generation, intake processing, and client communications, including workflows that connect Google Forms, Google Sheets, Google Docs, Google Drive, Gmail, and WordPress
- Translate client requirements into working implementations, handling workflow logic, data transformation, testing, troubleshooting, and rollout support
- Create reusable documentation, process guides, and handoff materials so solutions can be maintained, repeated, and adapted for future client needs
Regent (Appointed Public Official)
May 2024 – Present
Universities of Wisconsin System Board of Regents · Madison, WI
- Appointed by the Governor of Wisconsin to an unpaid public service position on an 18-member governing body responsible for oversight, policy direction, and strategic planning of the state's higher education system
- Governance & Strategy: Participate in monthly board meetings and committee sessions, including Business & Finance and Academic & Student Affairs, to evaluate and approve policies related to tuition, academic programs, facilities development, and institutional governance
- Financial Oversight: Provide fiduciary oversight for system finances, including reviewing and approving multi-million dollar operating and capital budgets aligned with state legislative mandates
- Executive Leadership: Participate in hiring and performance evaluation of system-level executives, including the UW System President and university chancellors
- Stakeholder Engagement: Represent the Board's interests to external stakeholders, including state legislators, government officials, business leaders, and the public
- Policy Development: Lead or contribute to committees developing policies on tenure, shared governance, diversity and inclusion initiatives, student success metrics, and system strategic planning
- Accreditation & Standards: Help ensure institutions across the UW System adhere to accreditation standards and maintain high academic integrity and operational efficiency
IT Support AI Intern
Jun 2025 – Aug 2025
University of Wisconsin Oshkosh · Oshkosh, WI
- Analyzed over 200 service desk tickets and virtual agent chat logs to identify recurring user pain points and improve bot responses using Excel
- Drafted and iterated on 50+ user-facing chatbot messages, incorporating feedback from service desk staff and end users to improve clarity and accuracy
- Configured Jira Service Management with Atlassian Intelligence, including creation and refinement of AI intents and automation flows to improve ticket routing and resolution efficiency
- Collaborated with Jira administrators and service desk teams to align virtual agent behavior with evolving ITSM standards, including incident and request management
- Built and tested automation workflows, expanding 50+ AI intents and reducing manual escalations
- Designed internal documentation and marketing materials, including flyers, posters, and chatbot usage guides, to support virtual assistant adoption across campus
Student Researcher
Jun 2024 – Aug 2024
University of Wisconsin Oshkosh · Oshkosh, WI
- Orchestrated a large-scale ethnographic study across 20+ field sites, using ArcGIS Survey123 to capture and map geospatial data for regional analysis
- Designed and executed a data collection framework with 25 targeted interview questions to elicit specific user insights and behavioral data
- Conducted and transcribed 60+ semi-structured interviews, applying qualitative coding techniques to synthesize unstructured audio data into actionable themes and research findings
- Transformed raw qualitative data into structured reports, using Excel and ethnographic methods to identify patterns and validate research hypotheses
L&D Operations Coordinator & Trainer
May 2015 – Mar 2023
Foot Locker Inc · Oshkosh, WI · Promoted from Trainer to Coordinator in Aug 2021
- Standardized L&D policies and operational capabilities, including new hire probation and attendance, impacting 200+ employees and improving consistency and compliance across the operation
- Partnered cross-functionally to define success metrics, then redesigned sales and communications enablement for 300+ agents to improve performance visibility and adoption
- Built and iterated 25+ onboarding and ongoing learning programs using ADDIE and Backward Design, using evaluation loops to refine content continuously
- Administered multiple LMS platforms and created measurement workflows in Microsoft Forms and Excel to track learner feedback, performance, and program effectiveness
- Implemented a partially automated learner-feedback collection and review process using Power Automate, Forms, Outlook, and Excel, reducing manual follow-up and speeding iteration cycles
- Managed a satellite contact center training partnership, onboarding trainers and supporting 50+ virtual training sessions with coaching, evaluation, and structured feedback using the BIER model
Education
Bachelor of Science in Interactive Web Management
University of Wisconsin Oshkosh
Minor: Information Systems
Certificate: Digital Marketing
Certificate: Web Design
Skills
→ AI & Automation
→ Data & Analytics with AI
→ Programming & Data
→ Product & Systems
→ Digital Marketing & SEO
→ Platforms
→ IT & Infrastructure
→ Certifications
Projects
WordPress E-commerce Website Build
Built a full e-commerce website in WordPress, handling site setup, page design, product configuration, checkout flow, and front-end implementation. Used Beaver Builder and WooCommerce to create a mobile-friendly storefront, configured SSL plus security and performance plugins, applied technical SEO, and wrote site and blog content to support visibility.
WordPress
WooCommerce
Beaver Builder
SSL
Technical SEO
Content Development
Social Media Marketing Simternship
Completed a competitive Stukent social media marketing simulation covering campaign planning, audience targeting, budget allocation, content testing, and KPI analysis. Ranked 2nd in Round 12, Social Media 3, generating $1.74M in simulated revenue with 21,800 conversions, 1.05M engagements, and 21.1M impressions.
Stukent
Paid Social
Organic Social
Audience Targeting
Campaign Analytics
Self-Hosted Homelab & Infrastructure Virtualization
Built and administered a self-hosted Proxmox and Docker environment with 6 virtual machines and 6 containers to support production-style services. Hosted a WordPress staging server, automated recurring workflows with n8n, configured secure Cloudflare-based remote access, and handled ongoing Linux server maintenance.
Proxmox VE
Docker
Portainer
n8n
Ubuntu Server
Cloudflare
WordPress